So sorry for the trouble! We have a login flow that DOES NOT USE passwords, but just your email address.
Please try these steps to login:
Please add 'email@example.com' to your contact list to ensure messages from us do not end up in your spam folder.
Make sure you are logged out here.
Try logging in here by entering your email address. You will be immediately emailed a link that will log you in, once clicked.
Open your email inbox and click the login link.
You will then be logged in to watch your purchased/rented/subscribed video content. If you did not receive the login email, please contact us.